Unfortunately, we cannot accept the return of products.

Dutch Remote Selling Act

The Dutch Remote Selling Act (‘Wet Koop op Afstand’) applies between retailers and consumers and not between a retailer and a wholesaler. This means that we as a wholesaler are not obliged to accept returned products. Bear in mind that the Dutch Remote Selling Act does apply between you and your customers.

What to do if clothing doesn’t fit?

If you have used our drop shipping service and your customer would like to return an item of clothing, this item should be returned to your own address. This item then becomes part of your own stock. Your own address is given as the return address on the box. We do not communicate with your clients.

What to do in case of defects?

See the page Guarantee and RMA.In the event of a defect, we always look for a solution.

Exception

There is one exception to this. If your customer has refused the package at the door, or has not picked up the package from the pickup location, and the outer box from PostNL/UPS/DHL is unopened, you may return the package to ONE-DC in its unopened state within 14 days. The amount of the items, minus the shipping costs, will then be credited.

More - Guarantees:

• Guarantee and RMA
• Guarantee and RMA
• Returns policy